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What Governs Your Use of db67

Access to db67 depends on your local law and whether your region qualifies under our eligibility conditions — this page sets out those conditions clearly.

Eligibility by local lawAccount conduct rulesPayment policy: bKash, Nagad, RocketData handling and retentionContact and dispute path
db67 What Governs Your Use of db67
HOW WE HANDLE IT

Data, Security and Your Account Rights

We collect only the information needed to run your account, process payments, and meet our own operational obligations. Your data is not sold to third parties. Cookies are used to maintain your session and remember your wallet preference — you can manage cookie settings through your browser at any time. If you want to request a copy of your data or ask us to delete your account information, contact us through the support channels above and we will respond within the timeframe required by applicable data handling norms.

Payment Data Handling bKash, Nagad, and Rocket transaction records are held only for the period needed to resolve disputes and meet our internal audit requirements. We do not store full wallet credentials.
Account Security Your login is protected by OTP verification. Never share your OTP or PIN with anyone, including support staff — we will never ask for your bKash or Nagad PIN under any circumstance.
Cookie and Session Policy Session cookies keep you logged in during your visit. Preference cookies recall your wallet selection between sessions. No tracking cookies are placed without your consent to do so.
Account Closure and Data Requests You may request full account closure at any time via the Help Centre. Pending balance withdrawals to your Nagad or Rocket account must be processed before closure is finalised.
POLICY CONTACT

Reach Us About a Legal or Account Matter

If you have a question about your rights under these terms, a dispute about a transaction processed through bKash or Nagad, or a request to close or review your account, our support team handles legal-related queries through the channels below. Response times vary by channel and query complexity, but we aim to acknowledge every message within one working day.

Team online

Live Chat

Raise a legal or account query directly through the live chat window. Available during platform operating hours; fastest path for wallet-related concerns like a held Rocket withdrawal.

Email Support

Send detailed legal queries, verification documents or dispute evidence to our support email. Use this channel when you need a written record of your case and our response.

Account Help Centre

Log into your account and navigate to Help to submit a formal request. You can attach bKash or Nagad transaction references directly to the ticket for faster case handling.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often from people reading this page. If your question is not here, reach out through live chat or the account Help Centre with your specific situation.

Access depends entirely on your local law and eligible region. We do not confirm legality for you — check the rules that apply in your location before you open or continue using an account.

No. Deposits and withdrawals must come from a wallet registered in your own name. Using another person's bKash or Nagad account breaks our payment conduct rules and may suspend your account.

We may request a copy of your national ID at any stage. You will receive a clear request with a deadline. Until verification is complete, your Rocket or Nagad withdrawal may be held pending review.

Submit a data request through the account Help Centre or by email. Include your registered account details. We will respond within the timeframe applicable under standard data handling norms.

Go to your account Help Centre and submit a closure request. Any remaining balance must be withdrawn to your Nagad or Rocket account first. We will confirm closure once all checks are done.

Yes. Raise a dispute through live chat or email with your transaction reference number and the date. We will review the payment record and respond with findings, usually in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.